Retail Digital Transformation
Providing a seamless retail experience is becoming increasingly challenging. The ever increasing customer touch points, systems and market enablers can create friction, disconnect and a poor experience. The team at MeCommerce help retailer review their omni channel offering and design the future state with an achievable roadmap to success.
Consumer Driven Commerce
We are passionate about consumer driven commerce and using data to enable true personalisation. Retail companies are rich in customer data but are not driving enough value from it. We help you understand your data and how you can ensure it is driving loyalty and retention.
Customer Journey Mapping
Understanding the true current state customer journey is vital to designing the desired future state. Most often than not how we perceive or customer experience to be is far from the reality. We take you on the journey of capturing your true current state experience and then design the future state, providing the way to achieving this utopia.
Our Approach
We take a hands on approach to truly understand the complexities of your business. It is important to us to follow the flow, both people and data. We also know that success requires working within the capability and risk appetite of the business. We don't want to be another strategy document. We want to enact real change.
Artificial Intelligence
We believe artificial intelligence predictive analysis will be a significant disruptor to how we consume product. We will see a shift from retailer push strategies to consumer enabled pull strategies. Let us help you design your future state.
